Contact
Talk to us
One inbox.
Read by a person.
No ticket bots, no chat widget, no escalation queue. Write to us and a real person reads it — usually Jose. Rider questions, coach plan inquiries, bug reports, privacy requests, feedback: same address, plain language.
We aim to reply within two working days. Slower during contest weeks — riders ride first.
What you can write about
Riders, coaches,
or anyone with a question.
Rider questions
Trouble loading a venue, a line that won’t save, a feature you wish existed. Tell us what you were trying to do and what happened — that’s enough for us to help.
Coach plan
Want your profile in the coach directory? Tell us your name, where you coach and which discipline. We’ll come back with the plan details and onboarding steps.
Missing a ski resort
Riding out of a resort that isn’t covered yet? Drop us a line with the resort name and where it is. We don’t add resorts on request, but knowing where the demand is helps us prioritise as the directory grows.
Press & partnerships
Writing about freeride tooling, organising an event, or building something that should know about Facecast? Same address — we’ll route it from there.
Before you write
Two pages
that may answer first.
A lot of “how does this work” questions are already covered. If you want to skim before sending an email, start there.